Politique de remboursement
Return and Refund Policy
At Thelvix, we are committed to providing high-quality products designed to support health and well-being. Customer satisfaction is important to us, and we handle returns and refunds in accordance with the warranty conditions stated on each individual product page.
Returns
We accept returns only in cases where the product is covered by its specific warranty or in the event of a proven manufacturing defect. Each product on our website includes detailed information regarding its warranty period and conditions.
To be eligible for a return, the item must:
- Be within the warranty period stated on the product page
- Be unused or used only as intended according to the instructions
- Include proof of purchase
Refunds
Refunds are processed only after the returned item has been received and inspected. If the return is approved under the warranty conditions, a full or partial refund will be issued depending on the situation.
Please note that results may vary depending on the individual and proper use of the product. For this reason, refunds are strictly tied to the warranty coverage provided for each product.
Non-Returnable Cases
We do not accept returns or refunds in cases such as:
- Incorrect use of the product
- Damage caused by misuse or negligence
- Requests outside the warranty period
How to Request a Return
To initiate a return or for any support regarding your order, please contact us at:
Or use the âContact Usâ section on our website.
Our support team will respond as quickly as possible to assist you.